Privacy Policy

Who we are

This website is operated by Crewfacilities.com, LLC doing business as Crew Logistics (“Crew Logistics”, “we”, “us”). We are the controller of the personal information described here. Our office is at 311 Ranch Rd 620S, Suite 107, Austin, TX 78734. You can reach us at hello@crewlogistics.com or 800-273-9256.

What we collect

What you send us. When you fill in one of our forms, we collect what you provide — typically your name, your organization or role, email address, phone number, the nature of your enquiry, and your message. We use this to answer you and, if it becomes a working relationship, to keep a record of the conversation.

Basic usage analytics. Like most sites, we use Google Analytics to understand, in aggregate, how the site is used — which pages are visited, the approximate region a visit comes from, device and browser type, and how visitors move through the site. We use this to improve the site, not to identify you personally. See Analytics and cookies below.

What we do not do

• We run no advertising or social trackers of our own. No ad pixels, no remarketing tags, no social embeds. Google Analytics is the one third-party service on this site — described below — and the only other outbound request is the live weather feed on Disruption Watch.
• We never sell or rent your personal information for money.
• We do not build our own profile of you or combine your enquiry with data from other sources to market to you.

Why we use it

We use what you send us for one purpose: to answer you, and to have a record of the conversation if it becomes a working relationship. Nothing more.

Analytics and cookies

We use Google Analytics (GA4), a service provided by Google, to understand how this site is used. Google Analytics sets cookies on your device (for example, cookies beginning with _ga) and collects usage information such as the pages you view, the approximate region you visit from, and your device and browser type. We use this only in aggregate, to improve the site.

Google processes this information as described in its own privacy policy. Because our analytics is connected to Google’s advertising products (a setting known as Google Signals), Google may also use this data for its own purposes, including improving its services and advertising.

You can opt out at any time: install Google’s Analytics Opt-out Browser Add-on, use your browser’s cookie controls, or adjust your Google Ad Settings. Where your browser sends a “Do Not Track” signal, we ask Google Analytics to respect it.

Who processes it

This site is hosted by Netlify, in the United States. When you submit a form, your message is delivered and stored through Netlify Forms so our team can read and reply to it. Netlify processes that information on our behalf and under our instructions. Google processes the usage analytics described above. Once we reply, the conversation continues over ordinary email or telephone.

Live disruption data

Our Disruption Watch map shows live severe-weather alerts. To do that, your browser requests current alerts directly from the U.S. National Weather Service (api.weather.gov), a public government service. That request necessarily reveals your device’s IP address and the area you look at to the National Weather Service, under its terms — not to us. We send no identifying information with it, set no key or cookie, and store nothing it returns. Aside from the analytics described above, this is the only other third party the site contacts, and the weather request happens only on the Disruption Watch page.

Spam prevention

The contact form includes a hidden field that human visitors never see, and a short arithmetic question. Both exist only to stop automated submissions. We do not use what they capture for any other purpose, and we do not profile you with them.

How long we keep it

We keep enquiries only as long as we need them — to respond, and to maintain a record of any engagement that follows. When an enquiry no longer serves a purpose, we delete it. If you want your enquiry deleted sooner, ask us and we will do it.

Your rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to have it corrected, to have it deleted, or to object to how we use it. Because we hold so little, these requests are usually simple to satisfy. Write to hello@crewlogistics.com and we will respond. We will not treat you differently for asking.

Children

This site is intended for business use. It is not directed at children, and we do not knowingly collect information from them.

Security

This site is served over an encrypted connection. No method of transmission or storage is perfectly secure, so please do not send sensitive information — contract-sensitive details, personal identifiers, or anything requiring a protected channel — through the contact form. Call us instead and we will arrange the right way to receive it.

Changes

If we change this policy, we will update the date at the top of this page. Material changes will be described here rather than made quietly.

Related

See also our Terms of Use, Accessibility Statement, and Image Notice.